Travel Troubleshooter: Make airlines take full responsibility for their flights

Q: We had reservations from Florence, Italy, to London on a British Airways flight operated by Vueling Airlines. When we arrived at the airport in Florence, a representative told us we might not be permitted to board the flight or that it might be canceled because wind conditions restricted the number of passengers the plane could accommodate, and might prevent the plane from taking off.

After a wait of over five hours with no information given to us and the other frustrated passengers by the extremely rude Vueling personnel, the flight was canceled. Vueling gave us a choice of flying to London the next day via Madrid or claiming compensation for denied boarding. We chose the latter option and were given a one-page form explaining "passengers' rights."

Because I had purchased our tickets from British Airways, I then submitted a claim to the airline for compensation of 250 euros for each of us.

Source: Travel Troubleshooter: Make airlines take full responsibility for their flights